ZD22 Game Privacy Policy

1Overview

ZD22 Game ("Platform", "we", "us", "our") is committed to protecting the personal information of every player who registers and plays on our platform. This Privacy Policy sets out in plain terms what data we collect, why we collect it, how long we keep it and what rights you have over your own information.

This policy applies to all services offered through ZD22 Game – including the casino games, fish games, live dealer tables, slots, sports betting markets covering cricket, PSL, T20 internationals, football and esports, as well as the VIP programme and all customer support interactions.

By registering an account on ZD22 Game you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not register or continue to use the platform. This policy should be read together with the Terms and Conditions.

2Data We Collect

We collect different categories of data depending on how you interact with the platform. Below is a breakdown of what we collect and when:

We do not collect sensitive personal data such as health information, religious beliefs or political opinions. We collect only what is necessary for the purposes described in this policy.

3How We Use Your Data

Your data is used exclusively for legitimate purposes related to running the platform and serving you as a player. Here is a plain breakdown of each purpose:

• Account management: To create and maintain your player account, process your registration details and manage login access.
• Transaction processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and card payments. Transaction records are necessary for accurate balance management and dispute resolution.
• Identity verification: To verify that players are who they say they are, particularly before processing significant withdrawals. This protects both the player and the platform from fraudulent activity.
• Platform operation and improvement: Usage data helps us understand how players navigate the game lobby, which cricket and PSL betting markets are most popular, and where the platform experience can be improved.
• Customer support: To respond to queries, resolve disputes, assist with payment issues and provide help related to your VIP tier and account status.
• Security and fraud prevention: To detect and prevent unauthorised access, duplicate accounts, bonus abuse, money laundering attempts and other fraudulent activity.
• Responsible gaming: To monitor gameplay patterns and identify signs of problematic behaviour, and to apply any deposit limits or self-exclusion requests you have made.
• Communications: To send you important account notifications, bonus offers you have opted into, and updates about changes to these policies. We do not send unsolicited marketing without your consent.

4Payment Data and PKR Transactions

All financial transactions on ZD22 Game are conducted in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or card, the platform receives a transaction reference and confirmation from the payment provider. We do not store your full payment credentials on our own servers – sensitive payment details are handled directly by the respective payment processor.

The data we do retain in connection with your transactions includes:

• The payment method used (e.g. JazzCash, Easypaisa)
• The PKR amount of each deposit and withdrawal
• The date and time of each transaction
• The transaction reference number provided by the payment processor
• The running balance history on your account

This transaction data is retained for record-keeping, dispute resolution and fraud prevention purposes. It is shared with payment processors only to the extent necessary to complete and verify your transactions.

5Sharing Your Data

ZD22 Game does not sell, rent or trade your personal data. We share your information only in the specific, limited circumstances described below:

• Payment processors: JazzCash, Easypaisa, Raast and bank/card processing partners receive the transaction data necessary to execute your deposits and withdrawals in PKR.
• Identity verification providers: Third-party verification services may receive your identification documents when a verification check is required. These providers operate under strict data handling agreements.
• Game providers: Third-party game studios that supply casino games, fish games and slots to the platform may receive anonymised session data to support game functionality. They do not receive your personal account details.
• Platform infrastructure: Hosting, cloud storage and security providers that support the technical operation of ZD22 Game may process your data as part of service delivery, under data processing agreements.
• Legal requirements: We may disclose data where we are required to do so by a valid legal process or to protect the rights, property or safety of the platform or its players.

All third parties who handle your data are required to maintain appropriate security standards and to use your data only for the specified purpose. We do not permit third parties to use your data for their own marketing or unrelated purposes.

6Cookies and Tracking Technologies

ZD22 Game uses cookies and similar technologies to keep the platform working correctly, to remember your preferences and to understand how players use the site. Here is a plain summary of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They handle your login session, keep your account authenticated during a visit and remember your language and region settings. You cannot opt out of these while using the platform.
• Functional cookies: These remember your preferences such as your preferred game lobby layout, recently played games and notification settings, so you do not have to reconfigure them on every visit.
• Analytics cookies: These help us understand aggregate usage patterns – for example, which cricket betting markets or PSL fixtures attract the most traffic on match days. This information is used to improve the platform experience. Analytics data is processed in aggregated, anonymised form.
• Security cookies: These help us detect and prevent fraudulent activity, bot traffic and suspicious login attempts on your account.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform but may affect certain convenience features. Note that clearing all cookies will log you out of your current session.

7Data Security

Protecting your personal data and your PKR account balance is a priority for ZD22 Game. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, disclosure or misuse.

• Encryption in transit: All data transmitted between your device and the ZD22 Game platform is encrypted using industry-standard TLS (Transport Layer Security). This applies to your login, transactions and any personal data you submit.
• Encryption at rest: Stored personal data and payment records are encrypted at rest. Passwords are hashed using a strong one-way algorithm and are never stored in plain text.
• Access controls: Access to player data is restricted to authorised personnel who need it to perform specific functions such as customer support, fraud review or financial reconciliation. All access is logged.
• Fraud monitoring: Automated systems monitor transactions and login activity around the clock to detect unusual patterns that may indicate account compromise or fraudulent activity.
• Security reviews: Our platform and data handling processes are reviewed on a regular basis to identify and address potential vulnerabilities.

8Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable record-keeping obligations. The general retention principles we follow are:

• Active accounts: Personal and account data is retained for the full duration that your account is active on the platform.
• Closed accounts: Following account closure, we retain a minimum set of records – including transaction history and identity verification records – for a period necessary to satisfy fraud prevention, financial record-keeping and dispute resolution requirements.
• Transaction records: PKR transaction data is retained for a defined minimum period to support accurate financial reconciliation and to assist in the event of a payment dispute.
• Support communications: Customer support correspondence is retained for a reasonable period to provide context for any follow-up queries and to support quality review.
• Anonymised analytics: Aggregated, anonymised usage data that cannot be linked back to any individual player may be retained indefinitely for platform improvement purposes.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

9Your Rights Over Your Data

As a player on ZD22 Game you have a number of rights regarding your personal data. These rights can be exercised by contacting our support team. We will acknowledge your request promptly and aim to respond within a reasonable timeframe:

• Right of access: You can request a copy of the personal data we hold about you. This includes your account details, transaction history and any identity verification records on file.
• Right to correction: If any of your personal data is inaccurate or out of date, you have the right to request that it be corrected. For certain data such as your registered name, we may require supporting documentation.
• Right to deletion: You can request deletion of your personal data. Note that certain records may need to be retained for the minimum period described in Section 8, and deletion requests cannot override these obligations.
• Right to restrict processing: In certain circumstances you can request that we restrict the way we process your data while a complaint or query is being resolved.
• Right to data portability: You can request your personal data in a structured, commonly used format so that it can be transferred or reviewed independently.
• Right to object: You can object to your data being used for specific purposes such as direct marketing communications. Objections to essential processing required to operate your account cannot be honoured without closing the account.

10Minors and Age Restriction

ZD22 Game is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. All registration processes include an age confirmation step and we reserve the right to request proof of age at any point.

If we become aware that an account has been registered by or is being used by a person under the age of 18, that account will be suspended immediately, any balances will be reviewed in accordance with our Terms and Conditions, and the associated data will be handled in accordance with this policy and applicable obligations.

11Updates to This Policy

ZD22 Game may update this Privacy Policy from time to time to reflect changes to how we operate, changes in the payment methods we support (such as the addition of new mobile wallet integrations), or changes in applicable standards and best practices.

When material changes are made, registered players will be notified through an in-platform notification or by a message to the contact details on their account. The updated policy will be published on this page with a revised "Last updated" date. We recommend reviewing this page periodically.

Continued use of the platform after an updated policy has been published constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using the platform and may request account closure through customer support.

12Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way your personal data is handled on ZD22 Game, please reach out to our support team. We are available 24/7 and can assist in English.

• Email: [email protected]
• Live chat: Available directly through your logged-in account dashboard around the clock
• Related policies: Terms and Conditions  |  Responsible Gaming

We take privacy queries seriously. All requests are acknowledged and handled by a member of the support team familiar with data handling procedures on the platform.